Collection and Use of Personal Information
We may collect the following personal information from you
• Contact information such as name, email address, mailing address, phone number
• Billing information such as credit card number, and billing address
• Unique identifiers such as user name, account number, password
• Purchase information such as equipment and plan selections and other purchase details
• Account information such as system status and system event records. This information may be collected automatically from your system once it is activated or from our direct interactions with your account.
• As is true of most websites, we DO NOT automatically gather information about your computer such as your IP address, browser type, referring/exit pages, and operating system.
We DO NOT sell or share information with third parties your information is held with strict privacy, whether it be home, business or personal information is OUR NUMBER ONE PRIORITY is YOUR SECURITY. We do this to improve services we offer you our clients and future clients.
We may use this information to
• Fulfill your order
• Send you an order confirmation
• Send you requested product or service information
• Send product updates or warranty information
• Respond to customer service requests
• Administer your account
• Send you a newsletter
• Send you marketing communications with approval
• Respond to your questions and concerns
• Choice/Opt-Out
You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails.
Information Obtained from Third Parties
We may obtain credit information about you from an outside credit reporting agency to help us with customer authentication and credit-related decisions, such as eligibility for discounts or contract length. When possible, we use a soft inquiry to determine qualification, but may also inquire using a 'hard pull' to determine eligibility.
If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.
Information Sharing
We will share your personal information with third parties only in the ways that are described in this privacy policy. We do not sell your personal information to third parties.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We may provide your personal information to companies that provide a co-branded or joint marketing program in which you have opted to participate. For instance, we may run a special promotion with a third party home insurance provider who is offering incentives for you to purchase one of our home security monitoring systems.
We may share your personal information with such partners to enable them to administer the incentive program. In those instances, their use of your personal information will be subject to their own privacy policies.
We may also disclose your personal information as required by law such as to comply with a subpoena, bankruptcy proceedings, or similar legal process when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request,
If L’Aquila Electronic Systems Inc. is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information, to any other third party with your prior consent to do so.
Customer Testimonials/Comments/Reviews
We occasionally post customer testimonials/comments/reviews on our website which may contain personal information. We do obtain the customer's consent prior to posting the testimonial to post their name along with their testimonial. If you wish to update or delete your testimonials/comments/reviews, you can contact us at privacy@laquila.ca .
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at privacy@laquila.ca. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Tracking Technologies
We L’Aquila Electronic Systems Inc. and our marketing partners, affiliates, and analytics providers use technologies such as cookies, beacons, tags, and scripts, to analyze trends, administer the website, track users’ movements around the website, identify which emails and links have been opened by recipients, and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis, so as to adjust our website to help our clients or potential clients better access our services.
We also may use cookies to maintain user shopping carts between sessions, or otherwise to remember users’ settings or website movements. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our website, but your ability to use some features or areas of our website may be limited.
This site may periodically use an analytics service may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. This site does not collect personal information that you do not voluntarily enter in this website nor does it track your browsing habits across our web site.
Behavioral Targeting / Re-Targeting
We partner with a third party ad network to either display advertising on our Web site or to manage our advertising on other sites. Our ad network partner uses cookies and Web beacons to collect non-personal information about your activities on this and other Web sites to provide you targeted advertising based upon your interests. If you wish not to have this information used for the purpose of serving rel="noopener noreferrer" you targeted ads, you may opt-out by clicking Here . Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
Links to Other Websites
Some rel="noopener noreferrer" website pages may have the look and feel of being on https://www.laquila.ca , however the information rel="noopener noreferrer" collected on these pages may not be covered under our privacy policy.
Our Site also may include links to other websites whose privacy practices may differ from those of L’Aquila Electronic Systems Inc. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit. If you use the email a friend feature, this collects additional information about 3rd parties such as name and email address. This information is used to send emails and their privacy policy governs the collection and use of the information collected on their site.
Social Media Widgets
Our Web site includes Social Media Features, such as the Facebook Like button [and Widgets, such as the Share this button or interactive mini-programs that run on our site]. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.
Security
When we collect personal information directly from you, we follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at privacy@laquila.ca .
Additional Policy Information
Correcting and Updating Your Personal Information
To review, delete and update your personal information to ensure it is accurate, contact us at 888-527-8452 or email to privacy@laquila.ca. We will respond to your request within 7- 10 business days. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to request that we no longer use your information to provide you services contact us at privacy@laquila.ca . We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Notification of Privacy Policy Changes
We may update this privacy policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Information
You can contact us by writing or email us at the address below:
L’Aquila Electronic Systems Inc. 2-558 Upper Gage Ave. Suite 354 Hamilton, Ontario L8V 4J6 Email: privacy@laquila.ca
